Privacy Policy 

Who will be responsible for the protection of your personal data?

The brand “VÍA PALMAR” is responsible for the protection of your data, which has an address located at Cancún, Av. Bonampak 55, Sm. 2A, Mz. 11, Cereza 37, Lot 68 - 69, Floor 3, Office 302 C.P. 77500, United Mexican States.

How to contact us?

Address: Av. Bonampak 55, Sm. 2A, Mz. 11, Cereza 37, Lote 68 – 69, Floor 3, Office 302 C.P. 77500 , United Mexican States.

Email: contacto@fibrax.mx

Phone:  (998) 296-9857

For what purpose do we collect and use your personal data?

Your personal data will be used for the following purposes: Provide the services and products required by you; Inform about changes or new products or services that are related to the one contracted or acquired by the client; To comply with obligations to our customers; Evaluate the quality of the service, and carry out internal studies on consumption habits.

What personal data do we obtain and from where?

For the purposes indicated in this privacy policy, we may collect your personal data in different ways, either when you provide it to us directly; when you visit our website or use our online services, and when we obtain information through other sources that are permitted by law. This is personal data that we collect directly when you provide it to us by various means, such as when you participate in our promotions or give us information in order for us to provide you with a service.

The data that we obtain by this means can be, among others: Name, address, telephone number, gender, and email. Likewise, in the event that the client chooses to pay for the services provided by "VÍA PALMAR", through recurring charges or direct debit payments.

We inform you that in order to comply with the purposes set forth in this privacy policy, sensitive personal data will be collected and processed, such as those that refer to the results of physical performance tests, weight, height, percentage of body fat and muscle mass, allergies, possible heart disease, chronic degenerative diseases, contagious diseases, neurological diseases, musculoskeletal diseases, those derived from research to understand the etiology of obesity in Mexico and possible reversal factors, and if applicable, the physiological limitations that might limit physical conditioning activities, as well as, any complications resulting from the consumption of any nutritional supplement, multivitamin, or any other medicine that acts on physical performance. We promise that such data will be treated under the strictest security measures that guarantee its confidentiality and privacy. In accordance with the provisions of article 9 of the Federal Law on Protection of Personal Data Held by Individuals, by virtue of this law, we require your express consent for the processing of your sensitive personal data, for which we ask you to indicate whether you accept or not their treatment.

It is worth mentioning that all the general personal data mentioned above are essential so that "VÍA PALMAR" can provide its clients with the contracted services, so in case of revocation of consent or the exercise of the right of cancellation (ARCO Rights) for the processing of said data, will lead to the termination of the contract that has been entered into with "VÍA PALMAR", “Sociedad Anónima Promotora de Inversión de Capital Variable without liability for the latter.

How to access or rectify your personal data or cancel or revoke its use? ? (ARCO Rights)

You can exercise before "VÍA PALMAR", at any time, your rights of access, rectification, cancellation and opposition to the processing of your personal data by means of a written request that must be sent directly to our offices located at [indicate street, number, neighborhood , city, municipality or delegation and federative entity], which must contain at least: (a) name and address or other means to communicate the response to your request; (b) the documents that prove your identity or, "VÍA PALMAR" where appropriate, the legal representation; (c) the clear and precise description of the personal data with respect to which it is requested to exercise any of the ARCO rights, (d) the express manifestation of the right (access, rectification, cancellation or opposition) that you want to exercise regarding the processing of your data personal; and (e) any other element that facilitates the location of personal data.

Who can the data be transferred to?

“VÍA PALMAR”, may transfer your personal data with its subsidiaries or affiliates of the same business group for the commercial and promotional purposes described in point 2 of this privacy policy. In the case of sensitive data described in point 1 of this privacy policy, Siclo will not make any type of transfer with its subsidiaries or affiliates or with any other third party. In no case will Siclo transfer the personal data of its clients to a third party, other than the subsidiaries or affiliates described in the previous point, without the prior consent of the owners.

Can changes be made to the privacy policy?

Yes, "VÍA PALMAR" reserves the right to change the content of this privacy policy at any time. In the event that there is any change in this privacy policy, you will be notified through our internet portal www.viapalmar.mx

The user agrees that the SERVICE PROVIDER uses their personal data for the purpose of providing the contracted service, as well as subsequently receiving any type of information that is related to the service or development.